Website Terms and Conditions
Effective Date: October 15th, 2026
Last Updated: October 15th, 2026
About These Terms
These Website Terms and Conditions apply when you use origincounselling.ca (our or the “Website”), which is owned and run by Origin Counselling.
These terms only cover the use of our public Website and do not apply to counselling or psychotherapy services. If you become a client, your counselling services are covered by separate agreements, including the Informed Consent and Counselling Services Agreement, privacy documents, consent forms, and other care-related agreements.
By using this Website, you accept and agree to be bound and comply with these Terms and Conditions. Please read these Terms and Conditions carefully before accessing or using our Website. If you do not agree, please do not use the Website.
In simple terms: These are the rules for using our Website. If you become a counselling client, separate agreements apply to your counselling services.
About This Website
Origin Counselling uses this Website to provide information about our practice, counselling services, fees, resources, and ways to contact or book with us.
While we try to keep the information on our Website accurate and up to date, we cannot promise that every page will always be complete, current, or error-free. Any reliance on the material our Website is at your own risk.
In simple terms: Our Website tells you about Origin Counselling and our services. We do our best to keep the information accurate and up to date.
General Information, Not Individual Advice
Our Website includes general educational and informational content about counselling and mental health.
This information is not personal counselling, psychotherapy, medical advice, diagnosis, assessment, or treatment. Do not use it to diagnose or treat yourself or someone else, or as a substitute for professional care.
Information on the Website may not apply to your individual circumstances. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties, or guarantees, whether express or implied, that the content on our Website is accurate, complete, or up to date.
In simple terms: Our Website provides general information. It cannot diagnose you or tell you what is right for your individual situation.
Using the Website Does Not Make You a Client
Visiting this Website, reading its content, contacting Origin Counselling, or requesting a consultation or appointment does not create a counsellor-client relationship.
A counselling relationship begins only after Origin Counselling has agreed to provide services and the required intake and informed consent process has been completed.
Requesting a consultation or appointment does not guarantee that counselling services will be available or suitable for you.
In simple terms: Visiting our Website or contacting us does not automatically make you a counselling client or guarantee that we can provide counselling.
Counselling Services Are Governed Separately
These Website Terms do not set the terms of your counselling services.
If you become a client, your counselling relationship is governed by the applicable counselling documents and agreements.
If these Website Terms differ from an agreement that applies to your counselling services, the counselling agreement will take priority.
In simple terms: These terms are for our Website. Your counselling agreement contains the terms that apply to your counselling.
Emergency and Crisis Situations
Origin Counselling is not a crisis or emergency service.
This Website and any means of contacting us, including our booking portal, email, phone, and voicemail, are not monitored for crisis or emergency situations and should not be used if you need urgent help.
If you are in danger, in crisis, experiencing an emergency, or might hurt yourself or someone else:
- Call 911;
- Call or text 988 for suicide crisis support in Canada;
- Contact a local crisis service; or
- Go to the nearest emergency department.
Do not contact Origin Counselling or wait for a reply from us in a crisis or emergency situation.
The information on this Website does not replace emergency or crisis care.
In simple terms: Origin Counselling is not a crisis or emergency service. If you need help right away, call 911, call or text 988, contact a crisis service, or go to the nearest emergency department. Do not wait for us to respond.
Privacy
Our Website Privacy Policy explains how we handle information collected when you use this Website.
If you seek or receive counselling, our Counselling Privacy Policy explain how we handle information related to your counselling services.
Please do not share private counselling or health information through public channels.
In simple terms: Our Website Privacy Policy covers your use of this Website. Our counselling privacy documents cover information related to your counselling services.
Links, Third-Party Services, and Outside Resources
Our Website may link to other websites and services run by different organizations. This includes booking platforms, forms, client portals, social media, and mental health resources.
Origin Counselling does not run or control these third-party websites. They have their own rules, privacy policies, and security practices. We are not responsible for examining or evaluating the content or accuracy of third-party websites. We will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. You are responsible for carefully reviewing third-party policies and practices to make sure you understand them.
In simple terms: Some links take you to websites or resources we do not control. Those sites may have their own rules, and a link does not mean every resource is right for everyone.
Insurance Information on the Website
Information on this Website about insurance, extended health benefits, direct billing, or reimbursement is provided for general information.
Insurance plans and requirements vary. Origin Counselling cannot promise that an insurer will cover or reimburse a service. Check with your insurer to confirm your coverage.
In simple terms: We may provide general insurance information, but your insurer decides what your plan covers.
Intellectual Property
You understand and agree that our Website and its entire contents, features, and functionality, including, but not limited to, all information, software, code, text, displays, graphics, photographs, video, audio, design, presentation, selection, and arrangement, are owned by Origin Counselling, its licensors, or other providers of such material and are protected in all forms by intellectual property laws including without limitation, copyright, trademark, patent, trade secret, and any other proprietary rights.
Unless noted otherwise, the original content on this Website belongs to Origin Counselling or is used with permission. This includes written content, resources, graphics, branding, logos, and downloadable materials.
You can view, print, or save Website content for your own personal, non-commercial use. You can also share links to our public Website pages.
You cannot copy, sell, publish, reproduce, or use our original content for commercial purposes without permission, unless the law allows it.
Content owned by others remains their property.
In simple terms: You can use our Website content for your own personal use and share links to it. Please do not copy or sell our original work without permission.
Acceptable Use
Please use our Website legally and responsibly.
You must not use the Website to:
- for any unlawful purpose;
- to solicit others to perform or participate in any unlawful acts;
- violate any international, federal, provincial or state regulations, rules, laws or local ordinances;
- violate our intellectual property rights or the intellectual property rights of others;
- gain or attempt to gain unauthorized access to the Website, server, systems, or data;
- introduce viruses, malware, harmful code, or other harmful technology;
- interfere with the operation, availability, or security of the Website;
- bypass or interfere with Website security measures;
- use bots, scraping, or other automated tools in a way that disrupts the Website or places an unreasonable burden on its systems;
- impersonate another person or provide false information for fraudulent purposes; or
- access, collect, or misuse personal or confidential information without authorization.
If the Website is misused, Origin Counselling may take steps to protect the Website, its systems, and information, including restricting access if needed.
In simple terms: Please use our Website legally. Do not damage it, break into it, misuse information, or interfere with how it works.
Website Availability and Security
We do our best to keep our Website available and secure. Still, no website or internet service can be guaranteed to work perfectly or remain completely secure at all times.
Sometimes the Website may be unavailable because of maintenance, technical problems, security measures, service provider issues, or other factors outside our control.
We may update, change, pause, or remove Website content or features when needed.
In simple terms: We work to keep our Website working and secure, but we cannot promise that it will always be available or problem-free.
Disclaimer and Limits of Responsibility
You understand and agree that your use of our Website, its content, and any services or items found or attained through our Website is at your own risk. The Website, its content, and any services or items found or attained through our Website are provided on an “as is” and “as available” basis, without any warranties or conditions of any kind.
To the extent permitted by law, Origin Counselling (including but not limited to our directors, officers, employees, affiliates, agents, contractors, and service providers) is not responsible for any loss or harm resulting from or in connection with your use, or inability to use, or reliance on, our Website, any linked/third-party websites, or any website content, materials, posting or information thereon even if you were allegedly advised or had reason to follow.
Nothing in these Website Terms removes or limits any right or responsibility that cannot legally be removed or limited.
These Website Terms do not change Origin Counselling’s professional or legal responsibilities to counselling clients.
In simple terms: Origin Counselling does not provide any warranties or conditions on the use of our Website. There are reasonable limits to our responsibility for your use of the Website.
Changes to These Website Terms
We may update these Website Terms if our Website, technology, business practices, or legal requirements change.
When we make changes, we will post the updated Terms on this Website and update the LastUpdated date at the top of the page.
The updated version will apply to your use of the Website immediately upon posting and apply to all access to and continued use of our Website. Changes to these Website Terms do not change existing client counselling agreements.
In simple terms: We may update these Website Terms when things change. This does not automatically change a client’s counselling agreements.
Applicable Law
In simple terms: Alberta and Canadian law generally apply to these Website Terms.
Indemnification
To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Origin Counselling (including but not limited to our directors, officers, employees, affiliates, agents, contractors, and service providers) from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable solicitor fees) arising out of or relating to your breach of these Terms and Conditions or your use of our Website, any linked/third-party websites, or any website content, materials, posting or information thereon other than as expressly authorized in these Terms and Conditions.
In simple terms: You agree to indemnify Origin Counseling in specified circumstances as outlined above.
Waiver and Severability
If any part of these Website Terms is found invalid or unenforceable, the rest will still apply where allowed by law.
In simple terms: If a part of these terms cannot legally apply or has not been strictly enforced by Origin Counselling, that does not automatically cancel the rest.
Contact Us
If you have questions about these Website Terms and Conditions, contact:
Origin Counselling
PO Box 94085
Calgary, Alberta T2S 0S4
Phone: (403) 879-9194
Email: info@origincounselling.ca