Website Privacy Policy
Website: origincounselling.ca
Effective Date: October 15th, 2026
Last Updated: October 15th, 2026
Origin Counselling values your privacy and is committed to protecting personal information collected through our website, origincounselling.ca.
This Privacy Policy explains what personal information we collect when you visit our Website, why we collect it, how we use and protect it, when we may share it, how long we keep it, and your privacy rights.
Scope of This Policy
This Privacy Policy applies to the Origin Counselling public Website and explains how personal information is handled when you visit and use the Website.
If you use our secure services to book an appointment, contact us, request affordable counselling, or receive counselling services, we handle the personal information you provide through those services under our separate Counselling Privacy Policy and informed consent documents. You can request these by contacting privacy@origincounselling.ca.
In simple terms: This policy covers what happens when you visit our website. Our Counselling Privacy Policy covers information you give us when you ask about, book, or receive counselling.
Our Privacy Responsibilities
Origin Counselling is responsible for personal information under its control. We collect, use, share, keep, and protect personal information in accordance with applicable privacy laws. We only collect the personal information we need for the purposes described in this Privacy Policy.
Consent and Your Choices
Where consent is required, Origin Counselling will seek consent that is appropriate to the type and sensitivity of the information and the circumstances in which it is collected, used, or shared.
Some technical information needs to be processed for the Website to work safely and properly. For example, our hosting and security systems may process your IP address and other technical information when you connect to the Website.
Where permitted by law, you may withdraw your consent to certain uses or disclosures of your personal information by contacting our Privacy Officer.
In simple terms: We only use your information for appropriate purposes. We need some basic technical information for our website to work safely.
Personal Information We Collect
When you visit the Website, our website hosting, security, and analytics systems may automatically collect or process limited information, including:
- your IP address;
- your approximate location, such as your city, region, or country, based on your IP address;
- information about the device, operating system, and browser you use;
- how you use the Website, such as pages you visit and links you click;
- when you visit the Website;
- technical information about how your browser interacts with the Website, including where you came from and information used to identify and troubleshoot website errors; and
- information used to detect and prevent security threats or unauthorized access.
We may temporarily store some of this information in our website hosting, security, or technical logs.
The public Website is not intended to collect counselling intake information or clinical records. If you choose to book an appointment, contact us, or request affordable counselling, we may direct you to a secure service used by Origin Counselling. Personal information you provide through these services is handled under our separate Counselling Privacy Policy.
How We Use Personal Information
Information collected when you visit the Website may be used to:
- operate and maintain the Website;
- keep the Website secure and help prevent malicious activity or unauthorized access;
- identify and troubleshoot website errors and technical problems;
- understand general Website traffic and usage;
- evaluate Website and marketing performance; and
- improve Website content, usability, and performance.
Website Analytics
Origin Counselling uses Matomo Analytics to understand how people find and use our Website and to help us improve our Website and marketing.
Matomo is hosted on our Website servers in Canada and is configured to collect only the limited information we need for these purposes, such as pages visited, when visits occur, how visitors find our Website, approximate location, and general device and browser information.
We do not use tracking cookies. Matomo masks IP addresses by removing part of the address before storing them, which reduces the ability to identify individual visitors.
We use this information only to understand Website traffic, evaluate the effectiveness of our Website and marketing, and improve our Website.
In simple terms: We look at general website activity to see what is working and improve our website. We do not use tracking cookies.
Cookies
Origin Counselling does not use tracking or analytics cookies on our Website. Other websites or services you visit from our Website may use their own cookies according to their privacy practices. Origin Counselling
Service Providers
Origin Counselling uses service providers to operate, host, maintain, secure, and support our Website. These service providers may process or have access to limited personal information when reasonably necessary to provide their services. The information involved depends on the service and may include limited technical information needed for website hosting, security, maintenance, and troubleshooting.
Other Disclosures
Origin Counselling may collect, use, or disclose personal information without consent where permitted or required by applicable law. This may include situations involving concerns about the abuse or neglect of a child or vulnerable person, a serious risk of harm to you or another person, an emergency involving health or safety, an investigation or legal proceeding, a court order or other lawful requirement, or other circumstances where the collection, use, or disclosure of information without consent is authorized or required by law.
If Origin Counselling is involved in a sale, transfer, or other business change, we may share personal information where permitted by law and necessary for the transaction.
Processing and Storage
Origin Counselling’s primary Website hosting and website analytics are located in Canada. However, some service providers we use, or companies they work with, may process, store, or access limited personal information in the United States or other jurisdictions outside Canada to provide website security, technical support, maintenance, or other services needed to operate the Website.
When personal information is processed or stored outside Canada, it may be subject to the laws of that jurisdiction.
For more information about our service providers outside Canada, where personal information may be processed or stored, or why a service provider may handle personal information, please contact our Privacy Officer.
In simple terms: Most website information is handled in Canada, but some technology providers may process information outside Canada.
How Long We Keep Personal Information
Origin Counselling keeps personal information only as long as needed for its purpose and to meet legal, security, and business requirements.
How long we keep information depends on what it is and why we collected it. When we no longer need personal information, we securely delete, destroy, or anonymize it. Some information may remain in backups or system records for a limited time before we delete it.
How We Protect Personal Information
We use safeguards to help protect personal information from loss, misuse, unauthorized access, or disclosure. These safeguards can include encryption, secure connections, strong passwords, multi-factor authentication, firewalls, security monitoring, malware protection, software updates, and secure backups.
We choose service providers with privacy and security in mind. No website, electronic system, or communication method can be completely secure.
If a privacy or security issue happens, Origin Counselling will take steps to investigate, contain, and respond to it. We will report privacy breaches and notify affected people where required by law.
In simple terms: We use security measures to protect your information, but no online system can be completely risk-free.
Children and Youth
Origin Counselling provides counselling services to children and youth, but our public Website is not designed to collect counselling or clinical information directly from them.
We handle information provided when asking about or arranging counselling for a child or youth under our separate Counselling Privacy Policy.
Your Privacy Rights
You may ask whether we hold personal information about you, request access to it, ask how it has been used or disclosed, request corrections to inaccurate or incomplete information, withdraw your consent where applicable, or raise a concern about how we handle your information. These rights may be limited or subject to exceptions under applicable law.
To make a formal access or correction request, please contact our Privacy Officer in writing at privacy@origincounselling.ca. We may need to confirm your identity before responding.
In simple terms: You can ask what information we have about you, ask to see it, ask us to correct it, or contact us with a privacy concern.
External Websites
Our Website may link to external websites, social media, or other online services that Origin Counselling does not operate or control. Their own privacy practices and terms apply when you use them. We encourage you to review their privacy information before sharing personal information.
Privacy Questions and Complaints
For privacy questions, concerns, complaints, or formal access or correction requests, please contact our Privacy Officer in writing at privacy@origincounselling.ca.
We will respond to formal access or correction requests within the timelines outlined in applicable privacy legislation.
If you are not satisfied with our response, you may have the right to contact the privacy authority that applies to your situation, including the Office of the Information and Privacy Commissioner of Alberta, the Information and Privacy Commissioner of Ontario, or the Office of the Privacy Commissioner of Canada.
Changes to This Privacy Policy
Origin Counselling may update this Privacy Policy as our Website, privacy practices, service providers, or legal requirements change. We will update the Last Updated date when we make changes and provide additional notice or obtain consent where required by law.
Contact Us
Privacy Officer
Origin Counselling
PO Box 94085
Calgary, Alberta T2S 0S4
Phone: (403) 879-9194
Email: privacy@origincounselling.ca