Our Commitment to Your Privacy

At Origin Counselling, protecting your privacy is a core part of the care we provide. We recognize that seeking counselling involves sharing personal and sensitive information, and we are committed to treating that information with the utmost care, respect, and confidentiality.

We collect, use, store, and disclose personal information only as necessary to provide counselling services, operate our practice, and meet our legal, ethical, and professional responsibilities. We handle personal information in accordance with applicable Canadian and Alberta privacy laws and the ethical standards of the counselling profession.

A Canadian-Based Practice

Origin Counselling is proudly Canadian. We have intentionally chosen Canadian service providers to help safeguard your personal information and support data residency within Canada.

Client health records, appointment information, clinical documentation, secure email communications, and other confidential client information are stored using Canadian-based systems on servers located in Canada.

At this time, we do not use website analytics, advertising pixels, or other marketing technologies that collect or share visitor information with third-party advertising platforms. Our goal is to collect only the information necessary to provide our services while respecting your privacy.

Should our privacy practices or technology change in the future, this Privacy Policy will be updated accordingly.

Information We Collect

Depending on how you interact with Origin Counselling, we may collect personal information including:

• Your name
• Email address
• Telephone number
• Mailing address (if required)
• Date of birth (if required)
• Emergency contact information
• Information you choose to provide through contact forms or email
• Appointment and scheduling information
• Billing or payment information
• Insurance information, where applicable
• Personal and health information shared during counselling services

We collect only the information reasonably necessary to provide our services and fulfill our professional obligations.

How We Use Your Information

Your personal information is collected only for purposes directly related to operating our counselling practice.

This may include:

• Responding to inquiries
• Scheduling appointments
• Providing counselling services
• Maintaining confidential clinical records
• Processing payments and issuing receipts
• Communicating regarding appointments or services
• Meeting legal, ethical, insurance, and regulatory obligations
• Maintaining the security and operation of our website

We do not sell, rent, trade, or disclose your personal information for marketing purposes.

Confidentiality

Confidentiality is one of the foundations of counselling.

Information shared during counselling sessions is kept confidential except where disclosure is required or permitted by law. Examples include situations involving an immediate risk of serious harm, suspected abuse or neglect where reporting is legally required, court orders, or other circumstances required by applicable legislation or professional standards.

Whenever appropriate and legally permitted, we will discuss any required disclosure with you before information is shared.

Protection of Your Information

We take reasonable administrative, physical, and technical safeguards to protect your personal information.

These safeguards include:

• Canadian-based electronic health record systems
• Secure Canadian email services
• Password-protected devices and accounts
• Encryption where appropriate
• Secure storage of clinical records
• Restricted access to personal information
• Regular software updates and security best practices

While no electronic system can be guaranteed to be completely secure, we continually review our practices and use safeguards designed to protect your information and maintain the confidentiality of your records.

Questions

If you have any further questions regarding our Privacy Policy or how we protect your personal information, please email us at: